Growing complaints against an East Texas Christian store prompts new BBB warning

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TYLER, Texas-The Better Business Bureau (BBB) is issuing a new alert on FreshChristian, located in Mabank, TX.

Back in December of 2018, the BBB first placed consumers on alert about seven complaints about the company. Since then, the number of complaints has grown to 52 from consumers located in 26 states.

FreshChristian is an online retailer of Christian-themed jewelry. Consumers have reported not receiving any product or only receiving partial orders. While some consumers have received their items after going through the BBB complaint process, 28 complaints remain unanswered.

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“The funds were withdrawn and after several weeks, we decided to give customer service a call on their toll-free number only to keep getting a busy signal,” Cathy Di Martino said. “We called the number several times in the following weeks and sent repeated e-mails but with no success.”

Another consumer, Jill Mulqueen stated she received only half of her order which were gifts for her bible study group.

“I will never order from a random website that posts ads on Facebook without researching the company again and I would advise everyone to do the same. I lost out on money and was left to spend more money on additional gifts for my ladies,” Mulqueen said.

“I would have thought, being a Christian-based company, I’d receive better, more reliable, customer service.”

Jill Mulqueen

BBB has reached out to the business multiple times since becoming aware of the complaints last year, but they said they’ve not received a response. According to the Bureau FreshChristian currently has an “F” rating.

“Don’t judge a company simply by its name,” said Mechele Mills, President and CEO of BBB Serving Central East Texas. “Take a look at the company’s history and reputation too.”

BBB advises consumers to exercise extreme caution when ordering products from online retailers and offers the following tips for online shoppers:

  • Know the advertiser. Check out the retailer’s BBB Business Profile and customer reviews at bbb.org before shopping. Make sure you are shopping with a company who has a good track record.
  • Check a site’s security settings. If the site is secure, its URL (web address) should start with https:// and include a lock icon on the purchase or shopping cart page.
  • Shop Savvy. When shopping online, take your time and read the fine print before submitting your order. Look for a return policy; although many online orders can be returned for a full refund, some may have restocking fees. Know before you buy.
  • Protect personal information. Read a site’s privacy policy and understand what personal information is being requested and how it will be used. If a site doesn’t have a privacy policy, you have no way of knowing what they will do with your personal information.
  • Shop with a credit card or use PayPal. In case of a fraudulent transaction, a credit card or PayPal provide additional protections and allows you to dispute any unauthorized charges. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.
  • Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied.
  • Keep a clean computer. Being on unfamiliar sites can lead to malware or viruses being downloaded on to your computer. Make sure you have the most up to date firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smartphone.

For more tips on how to be a savvy consumer, check out the BBB’s website HERE.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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